The STOREE team is always here to help you and answer your questions 24/7. Some questions however pop up more frequently than others which is why we list them here. If you cannot find the answer you’re looking for, reach out to us anytime.

About STOREE

What is STOREE?
STOREE is an app that helps online shoppers keep overview of everything around their orders such as the current status on payment, delivery and return. It consolidates online purchases from all different online stores in one single, intuitive and clear overview. This way, shoppers always stay on top of their online shopping game.
How does STOREE work?
STOREE receives the information necessary for the overviews from the shoppers’ emails. These are for example order confirmations, delivery updates and payment confirmations.
Is STOREE available to the public?
Not yet. We’re currently in the stage of closed beta testing with a group of selected power online shoppers from The Netherlands, Germany, Austria and Switzerland. If you’re interested in joining the beta test, you can sign up here. Stay tuned if you’re exicted for the official launch!
Is STOREE available both on iOS and Android?
Yes, STOREE is supported on iOS and Android.
Is using STOREE free of charge?
Yes, downloading and using STOREE is free of charge for users. If features are paid, this will always be clearly communicated from us to the user.
Who are you guys anyway?
eigenlinks is the Eindhoven-based startup behind STOREE. Learn more about eigenlinks and the founders here or on our Instagram account. We’re a fun and very enthusiastic team of computer engineers, data scientists and analysts, marketing and sales professionals who decided to build a product that solves online shoppers’ painful problems. And of course, we are all vivid and experienced online shoppers ourselves since the early beginnings of ecommerce.

Using STOREE

How does STOREE generate the overviews?
Using machine learning and natural language processing techniques, STOREE reads out the relevant data from shopping related emails and offers them to you in a sleek and clean overview. This way, you never have to dive into your mailbox anymore to find information such as tracking number, instead you’ll have them at one glance in STOREE.
How do I allow STOREE access to my shopping emails?
Currently there are two methods how to share shopping emails with STOREE:

1. Every STOREE user receives a personal STOREE email address. Use this email when shopping in online shops. You can do this when creating new accounts, using guest checkout or change existing customer accounts to your STOREE email address.

2. Activate an automatic forward from your primary email address to your new STOREE email address. STOREE will receive all your emails but automatically recognizes which ones are related to online shopping and neglect the rest. You are not sure how to do it? Check out some short explanations from your email provider:

 

Curious to know which method suits you best? Take our 1 minute quiz to find out!

Create your own user feedback survey

Will I still receive the original emails when I use my STOREE email in shops?
Yes. You always set up a primary email address in STOREE. All emails that are sent to your STOREE email will be automatically and instantly forwarded to your primary email address.
Where do I find my primary email address?
In “Profile” you can find the primary email address you set. Here you can also find and copy your STOREE email address.
I downloaded STOREE. What now?
Great you did! Now you can start using your personal STOREE email address when you shop in an online shop, and see STOREE tidying the mess up for you and delivering the important information on the order in a sleek overview.
Is STOREE only available in English?
Currently yes. We’re mainly testing functionalities and user experience at this moment. Translations that are first planned are German and Dutch, so stay tuned for that!
Is my data secure with you?
We value and always put your privacy first. We do not share your data with third parties and always treat it confidentially. All your data is stored encrypted, using AES-256 encryption. Learn more in “Privacy Policy” in the STOREE app.

Troubleshooting

I see incorrect/incomplete information/status in STOREE.
STOREE knows only as much as you share with the app and therefore needs a little bit of your help to grow smart. If you for example do not share an email on tracking information, the app cannot update the status accordingly. Make sure STOREE receives all emails related to an order for a complete and smooth user experience.

Emails from online shops sometimes unfortunately do not contain certain information such as payment method, details on single items, addresses or product pictures in the first place. In such cases, STOREE unfortunately can also not display them for you as STOREE cannot know more than the emails contain.

I use auto-forwarding to STOREE but still some orders are not shown. Why is that?
The base of every order is the order confirmation. This is the email that STOREE receives all important information from. STOREE can only show complete order information and update statuses for all orders that were placed after you connected STOREE to your primary email inbox.
How long does it take for an order or event to show in STOREE?
We’re working hard on a real-time update but currently it might take some time until new updates show. Please bear with us on this one.
STOREE takes too long to load.
We’re constantly working in improving this but if you should encounter unusually long loading times, please get in touch with us.
How do I report bugs?
In “Settings” you can file bug reports directly to our engineering team. You can also send us screenshots of errors via WhatsApp. By doing so, you significantly contribute to improving STOREE which makes us happy campers.

Other

I love STOREE! How can I help?
If you’re a happy STOREE tester and think that more people should benefit from this solution, spread the word to your family, friends, colleagues, neighbours and cats & dogs! You can also post about the app on your social media. Tag our social media channels to make our day! #STOREEapp #STOREEsunfold

STOREE will only be available to a wider audience if we can constantly improve it – and when many people download, use and love it. But before that, they of course have to learn about STOREE first. If you love the idea behind STOREE, we would love to see you supporting it by talking about it to other online shoppers!

I have feature requests for STOREE!
That’s brilliant if you have wishes, ideas or suggetions for the app. Send them right our way and we might contact you so you can evaluate on why STOREE needs this!
How do I contact you?
Reach out to our team using the chat on this website, or via any of the social media buttons on top of this page. You can also send us an email to my(at)storee.app.